Igitur
Joined: June 2014
Posts: 2,294
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Post by Igitur on Apr 12, 2015 10:11:30 GMT
Take it up with the francise owner, nothing to do with the club that will change with the new stadium as i believe the food situation will be run by a national chain Ah what a utopian nirvana we will have once the mythical "new stadium" opens. Every problem we have seems to be solved in the "new stadium". Initiatives to pack the stadium - we'll get that with the new stadium Food queues - we'll sort that with the new stadium Communication between the club and fans - sorted with the new stadium etc etc In the meantime keep our head in the sand and dismiss any constructive feedback as it'll all be sorted in the "new stadium" Surely the CLUB should be raising this with the Franchise owners as it's impacting the match day experience of their customers, the fans! I wouldn't even know who the franchise owner is so how can I raise it with them? Once again it's the "there is no problem" mentality - a proper customer focussed business should be saying 'we're aware of issues and doing all we can to fix them'!
Good response RG2. I have been to many a 'modern' stadium and you still queue for poor expensive pasties.
You may not know the franchise holder, but most people 'know' Ian Holtby, the Stadium Manager. I have emailed him before:
ianholtby@bristolrovers.co.uk
mind you little happened.
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Deleted
Joined: January 1970
Posts: 0
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Post by Deleted on Apr 12, 2015 10:41:55 GMT
Or, like every well organised club, they could wider outlets and have multiple people serving, get Coke on tap so that they don't have to mess around pouring cans, get teas and coffee ready for the half time rush, get change organised so that they aren't fumbling around in one or two drawers, move the condiments stand away from the counter so that you don't have people messing around with sugar blocking other people waiting to be served. I wonder how many people at every game look at the queue and just don't bother? I see poor old Rob Laurence was serving in one of the grubby huts today. Oh, and £3 for a soggy beef pie isn't good value, I've seen people wait to be served, find out what the price is and just walk away. Take it up with the francise owner, nothing to do with the club that will change with the new stadium as i believe the food situation will be run by a national chain Are they franchised, I thought they were taken back in house years ago and that is why Robert Lawrence was working in one yesterday?
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Post by tauntongas on Apr 12, 2015 11:03:11 GMT
Fair points, however: Wider outlets = Considerable expense, in regards to the profit margin. More staff = Considerable expense, in regards to the profit margin. Changing one hut to "cash only" = No expense. Printing matchday tokens, with a specific code to prevent copying on the day; that can be paid for elsewhere at the ground = Very little expense, in regards to the profit margin. One thing you do mention is in regards to the preparation of drinks: Coca Cola, tea and coffee will always be in demand. They should be constantly pouring, rather than waiting for the order. Before the game and during half time, there should be a constant stock of five/ten drinks, ready to go. It doesn't take much to judge when you stop pouring the "prepped" drinks, as the queue decreases. Easy to think of reasons not to do things It's a small thing, pasty huts, but very typical of how Rovers is run. Those huts are a bit of a mess, grubby and worn out. If UWE gets the go ahead next month then not worth spending money on, if we are staying then the RoI will be justified. Would be interesting to see how vouchers work. Maybe a good idea. But will mean that nobody holding a voucher has the opportunity to add to or change their order. And never underestimate the ability for customers to get confused with simple systems, a 'cash only' or 'vouchers only' outlet will cause confusion and raised voices when someone has waited for 15 mins to be served and is told they have to go to the back of the other queue. I can't believe that the most cost effective way to buy fizzy drinks is in tins? Edit.. What happens when a hut runs out of something and someone arrives at the counter with a voucher for that item? Or do you only print an equal number of Pasty vouchers for the quantity of pasties in stock before gates open, if you do that then you need to know what area of the ground each person holding a voucher is going into? Am I thinking too hard about something simple here? I'm not suggesting that we *don't* do anything though - I agree with you that it's something that can be improved and quite easily, in my opinion. It's easy to think "get bigger pasty huts" but those things don't come in at a few hundred quid. To buy one, fit for the storage and sale of food, for human consumption... good luck with finding the investment for that, especially in our position. I have no idea why the fizzy drinks come in tins. If I had to guess, it would probably be something to do with ease of storage and the most commonly-ordered size. In regards to the vouchers - now who is the one looking for reasons *not* to do things? The way you have critically analysed my/Gas Panic's suggestion, is exactly what you should do for your own, rather than just saying "typical of how Rovers is run". Vouchers for value, not direct items, maybe? Vouchers that can be refunded or renewed if not spent? There are no easy solutions, even to what appear to be "easy" problems.
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LPGas
Stuart Taylor
Joined: May 2014
Posts: 1,240
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Post by LPGas on Apr 12, 2015 16:21:51 GMT
In the 80's I worked for Coke. Then if you bought it in bulk ( a box with a bag in it ) it made 50 drinks @ 5p each. this is what Mc Donalds use. However you need a drinking water supply and a Co2 bottle
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kwoodgas
Joined: September 2014
Posts: 675
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Post by kwoodgas on Apr 12, 2015 16:48:18 GMT
Was a joke today! Got in the queue at 2pm and didnt get served until 2.30pm. Felt sorry for the one lad working in there. Was bad last week aswell. Is there literally anything you don't moan about?
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brizzle
Lindsay Parsons
No Buy . . . No Sell!
Joined: May 2014
Posts: 4,293
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Post by brizzle on Apr 12, 2015 16:56:08 GMT
I've always reckoned that the club should have a cash only hut and a hut that only accepts food/drink tokens that could be purchased from the club shops or programme sellers. Would save so much time... Or, like every well organised club, they could wider outlets and have multiple people serving, get Coke on tap so that they don't have to mess around pouring cans, get teas and coffee ready for the half time rush, get change organised so that they aren't fumbling around in one or two drawers, move the condiments stand away from the counter so that you don't have people messing around with sugar blocking other people waiting to be served. I wonder how many people at every game look at the queue and just don't bother? I see poor old Rob Laurence was serving in one of the grubby huts today. Oh, and £3 for a soggy beef pie isn't good value, I've seen people wait to be served, find out what the price is and just walk away. Coke on tap, you say? Now that brings a whole new dimension to half-time refreshments.
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Peter Parker
Global Moderator
Richard Walker
You have been sentenced to DELETION!
Joined: May 2014
Posts: 4,920
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Post by Peter Parker on Apr 12, 2015 17:00:54 GMT
Or, like every well organised club, they could wider outlets and have multiple people serving, get Coke on tap so that they don't have to mess around pouring cans, get teas and coffee ready for the half time rush, get change organised so that they aren't fumbling around in one or two drawers, move the condiments stand away from the counter so that you don't have people messing around with sugar blocking other people waiting to be served. I wonder how many people at every game look at the queue and just don't bother? I see poor old Rob Laurence was serving in one of the grubby huts today. Oh, and £3 for a soggy beef pie isn't good value, I've seen people wait to be served, find out what the price is and just walk away. Take it up with the francise owner, nothing to do with the club that will change with the new stadium as i believe the food situation will be run by a national chain What does a national chain have to do with anything? Ever tried getting served in a busy wetherspoons?
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kwoodgas
Joined: September 2014
Posts: 675
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Post by kwoodgas on Apr 12, 2015 17:55:02 GMT
Who is Robert Lawrence?
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Peter Parker
Global Moderator
Richard Walker
You have been sentenced to DELETION!
Joined: May 2014
Posts: 4,920
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Post by Peter Parker on Apr 12, 2015 18:21:43 GMT
He is of i remember correctly bar manager and on of the licencees
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Deleted
Joined: January 1970
Posts: 0
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Post by Deleted on Apr 12, 2015 18:25:34 GMT
In charge of catering, and last I heard was one of the stadium licencees. www.bristolrovers.co.uk/club/contact_us/Edit. Scrolling down that page, you can request that a player attends an event. Maybe we should have asked O'Toole to turn up occasionally last season?
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ashperry83
Rickie Lambert
Joined: May 2014
Posts: 228
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Post by ashperry83 on Apr 12, 2015 18:51:43 GMT
Was a joke today! Got in the queue at 2pm and didnt get served until 2.30pm. Felt sorry for the one lad working in there. Was bad last week aswell. Is there literally anything you don't moan about? Nope, if you met me you would know that I am a miserable sod in person aswell. Most of my moans are about wanting better, not accepting rubbish or second best.
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Post by tauntongas on Apr 12, 2015 19:00:49 GMT
Is there literally anything you don't moan about? Nope, if you met me you would know that I am a miserable sod in person aswell. Most of my moans are about wanting better, not accepting rubbish or second best. Should have volunteered, in the pasty hut
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Post by Foran for England on Apr 12, 2015 19:02:31 GMT
Talking about cans of coke again, the West enclosure have their fizzy drinks coming out of a dispenser. They also had three staff on (one was just doing drinks and the other two were taking orders/money and serving food). It seemed to work pretty well. My only complaint is that they couldn't add up for toffee.
And yes, the table of sauces and sugar etc was away from the service hatch.
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LPGas
Stuart Taylor
Joined: May 2014
Posts: 1,240
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Post by LPGas on Apr 13, 2015 11:33:51 GMT
In charge of catering, and last I heard was one of the stadium licencees. www.bristolrovers.co.uk/club/contact_us/Edit. Scrolling down that page, you can request that a player attends an event. Maybe we should have asked O'Toole to turn up occasionally last season? Yes he could have shown up for the last game
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Post by traveling_wilbury on Apr 13, 2015 12:01:36 GMT
Talking about cans of coke again, the West enclosure have their fizzy drinks coming out of a dispenser. They also had three staff on (one was just doing drinks and the other two were taking orders/money and serving food). It seemed to work pretty well. My only complaint is that they couldn't add up for toffee. And yes, the table of sauces and sugar etc was away from the service hatch. I'd be surprised if they were allowed to sell coke in cans as most places don't like you having anything with a lid on (e.g. water bottles etc.) that can be thrown onto the field of play and cause harm.
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Deleted
Joined: January 1970
Posts: 0
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Post by Deleted on Apr 13, 2015 12:43:03 GMT
Talking about cans of coke again, the West enclosure have their fizzy drinks coming out of a dispenser. They also had three staff on (one was just doing drinks and the other two were taking orders/money and serving food). It seemed to work pretty well. My only complaint is that they couldn't add up for toffee. And yes, the table of sauces and sugar etc was away from the service hatch. I'd be surprised if they were allowed to sell coke in cans as most places don't like you having anything with a lid on (e.g. water bottles etc.) that can be thrown onto the field of play and cause harm. This is one of the reasons that there is always a delay getting served on the East Terrace, staff open cans and pour into paper cups. But don't expect anything to change any time soon, this is the club that couldn't even organise a Radar lock to be put onto the disabled toilets.
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Post by Warmley Gas (formerly HSgas) on Apr 13, 2015 12:48:36 GMT
We are the West side, We are the West side come join us over here. Coke on dispenser...what a luxury Don't like the sauce being in bottles though, much prefer the sachets so you can have sauce on that nasty pasty end bit (rhyme not intended)
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wsmjohn
Some people may say I bleed blue and white quarters.
Joined: June 2014
Posts: 82
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Post by wsmjohn on Apr 13, 2015 16:46:48 GMT
We could learn something from the Eastleigh burger and pasty van, they worked their socks off the night we went there earlier inn the season with over a thousand of us to serve.
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kwoodgas
Joined: September 2014
Posts: 675
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Post by kwoodgas on Apr 13, 2015 17:34:46 GMT
Is there literally anything you don't moan about? Nope, if you met me you would know that I am a miserable sod in person aswell. Most of my moans are about wanting better, not accepting rubbish or second best. If you don't like rubbish or second best, eating at a pasty hut probably isn't for you.
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Post by mehewmagic on Apr 13, 2015 18:49:42 GMT
Take it up with the francise owner, nothing to do with the club that will change with the new stadium as i believe the food situation will be run by a national chain Ah what a utopian nirvana we will have once the mythical "new stadium" opens. Every problem we have seems to be solved in the "new stadium".Initiatives to pack the stadium - we'll get that with the new stadium Food queues - we'll sort that with the new stadium Communication between the club and fans - sorted with the new stadium etc etc In the meantime keep our head in the sand and dismiss any constructive feedback as it'll all be sorted in the "new stadium" Surely the CLUB should be raising this with the Franchise owners as it's impacting the match day experience of their customers, the fans! I wouldn't even know who the franchise owner is so how can I raise it with them? Once again it's the "there is no problem" mentality - a proper customer focussed business should be saying 'we're aware of issues and doing all we can to fix them'! ha. this made me laugh like a drain. I don't wish to be negative but i get that feeling as well. I bet it never rains on the UWE, will be no queues at the bog, and we will all get there on light speed hoverscooters.
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