Deleted
Joined: January 1970
Posts: 0
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Post by Deleted on Apr 12, 2016 9:27:59 GMT
What are the **** to the south of the river doing with their marketing? How would we know?
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faggotygas
Byron Anthony
Joined: May 2014
Posts: 1,862
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Post by faggotygas on Apr 12, 2016 9:35:56 GMT
The club can't keep your card details on file because of data protection laws, but if you use Chrome then your browser gives you the option of saving all that information anyway. Not true, as long as the club have consent to hold it, it is held for a purpose and is only held for as long as is necessary for the purpose. Amazon have mine, for example, for one-click ordering.
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faggotygas
Byron Anthony
Joined: May 2014
Posts: 1,862
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Post by faggotygas on Apr 12, 2016 9:36:39 GMT
No proper database = inefficient ticketing/merchandising + no promotional emailsOrdered my ticket for Stevenage (A) over the phone 4 hours ago. Yet again all my details were taken down (presumably by hand) and the ticket will be posted off again (no problem there). My gripe is that the club already has my details from internet orders on their database - why do I then have to give all of my details yet again over the phone? Surely my name, first line of address and post code should pull up all my details if we were running an efficient database. With respect to email promotions I have received 4 from NTFC in 12 days. The last one I received from BRFC was 8th April 2014.2016 - no promotional emails 2015 - no promotional emails 2014 - 13 promotional emails 2013 - 19 promotional emails 2012 - 6 promotional emails My emails from the club appear to have stopped when our Official Forum was closed down! Am I unique in this respect? Remnant of the old regime? A bit harsh.
I went into the shop at 16.24 to pay for my new season ticket and Kay was working on her own. I am not sure there are computer terminals at each desk, so it is possible that it is quicker to write down your postal details. I always find it annoying when Gasheads slag off the office staff without knowing the circumstances at that time. You would be amazed that the amount of abuse that Clair and Kay get from our own supporters on the phone. Those individuals, not yourself, are the scum of the earth and it is a shame that the office staff have to be polite to them. I wouldn't.
As regards emails. Yes I do get the occasional email. When Gasheads mention it to me about emails I suggest that they contact the office and ask what details they have listed, some have found out that an old email address is held. Having said that, I would hope that this is something that can be addressed in the future.
I think the OP is complaining about the system, not the staff.
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Deleted
Joined: January 1970
Posts: 0
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Post by Deleted on Apr 12, 2016 10:19:40 GMT
No proper database = inefficient ticketing/merchandising + no promotional emailsOrdered my ticket for Stevenage (A) over the phone 4 hours ago. Yet again all my details were taken down (presumably by hand) and the ticket will be posted off again (no problem there). My gripe is that the club already has my details from internet orders on their database - why do I then have to give all of my details yet again over the phone? Surely my name, first line of address and post code should pull up all my details if we were running an efficient database. With respect to email promotions I have received 4 from NTFC in 12 days. The last one I received from BRFC was 8th April 2014.2016 - no promotional emails 2015 - no promotional emails 2014 - 13 promotional emails 2013 - 19 promotional emails 2012 - 6 promotional emails My emails from the club appear to have stopped when our Official Forum was closed down! Am I unique in this respect? Remnant of the old regime? Examples of promotional emails from Northampton Town: Another unfair pop at the new board who have been in place for a whole 10 weeks now, regime is certainly a term I wouldn't use to describe the new owners. Firstly there is no marketing or merchandising department and the new board did not inherit one, there is one person responsible for running the social media side of the business which falls under the marketing umbrella, and under the circumstances is doing an excellent job. The chairman has been receiving around 80 emails per day since day one, from lots of organisations offering services on several levels, he is responding accordingly to the enquiries, in some cases organisations and or individuals are being requested to meet with him to present their businesses and initiatives, it is being made clear to anyone concerned in marketing and merchandising that anyone who the club would like to work with will be contacted again in May to start the ball rolling, the chairman is doing the right thing by looking at all the different parties involved prior to making decisions about who the club are going to work with for the longer term future, it makes complete business sense. The chairman has also made the very valuable point that with the current resources at the club everything is being aimed at supporting a promotion push and the added pressures that everyone at the cub is currently under to deal with this on a day to day basis, season tickets sales are looking close to reaching the 5000 mark which is an incredible achievement given where the club was 12 months ago. Its not my place to reveal intricate details but some of the ground works being put in on the marketing front at present is impressive and could possibly be rolled out for other clubs to use. Perhaps show a little patience and business understanding that it isn't a case of walking into a building and setting up a marketing and merchandising department overnight, and maybe believing in what Wael has stated from day one about building the club brick by brick, this applies to off field activities as well as playing staff, a hell of a lot of ground has been covered in just over two months and the way in which the new owners are going about the business of building our club is professional and very refreshing, with a careful considered approach to each aspect of the business and how to improve on a daily basis. If you want to receive the club newsletter visit the website and click on newsletter, its in the header of the main site and the footer of the mobile site, feel free to bump this thread to the top in 6 months time and lets talk about how the club has moved forward in its marketing and merchandising department then!
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Smithy Gas
Craig Hinton
Joined: May 2014
Posts: 271
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Post by Smithy Gas on Apr 12, 2016 10:54:35 GMT
No proper database = inefficient ticketing/merchandising + no promotional emailsOrdered my ticket for Stevenage (A) over the phone 4 hours ago. Yet again all my details were taken down (presumably by hand) and the ticket will be posted off again (no problem there). My gripe is that the club already has my details from internet orders on their database - why do I then have to give all of my details yet again over the phone? Surely my name, first line of address and post code should pull up all my details if we were running an efficient database. With respect to email promotions I have received 4 from NTFC in 12 days. The last one I received from BRFC was 8th April 2014.2016 - no promotional emails 2015 - no promotional emails 2014 - 13 promotional emails 2013 - 19 promotional emails 2012 - 6 promotional emails My emails from the club appear to have stopped when our Official Forum was closed down! Am I unique in this respect? Remnant of the old regime? Examples of promotional emails from Northampton Town: Another unfair pop at the new board who have been in place for a whole 10 weeks now, regime is certainly a term I wouldn't use to describe the new owners. Firstly there is no marketing or merchandising department and the new board did not inherit one, there is one person responsible for running the social media side of the business which falls under the marketing umbrella, and under the circumstances is doing an excellent job. The chairman has been receiving around 80 emails per day since day one, from lots of organisations offering services on several levels, he is responding accordingly to the enquiries, in some cases organisations and or individuals are being requested to meet with him to present their businesses and initiatives, it is being made clear to anyone concerned in marketing and merchandising that anyone who the club would like to work with will be contacted again in May to start the ball rolling, the chairman is doing the right thing by looking at all the different parties involved prior to making decisions about who the club are going to work with for the longer term future, it makes complete business sense. The chairman has also made the very valuable point that with the current resources at the club everything is being aimed at supporting a promotion push and the added pressures that everyone at the cub is currently under to deal with this on a day to day basis, season tickets sales are looking close to reaching the 5000 mark which is an incredible achievement given where the club was 12 months ago. Its not my place to reveal intricate details but some of the ground works being put in on the marketing front at present is impressive and could possibly be rolled out for other clubs to use. Perhaps show a little patience and business understanding that it isn't a case of walking into a building and setting up a marketing and merchandising department overnight, and maybe believing in what Wael has stated from day one about building the club brick by brick, this applies to off field activities as well as playing staff, a hell of a lot of ground has been covered in just over two months and the way in which the new owners are going about the business of building our club is professional and very refreshing, with a careful considered approach to each aspect of the business and how to improve on a daily basis. If you want to receive the club newsletter visit the website and click on newsletter, its in the header of the main site and the footer of the mobile site, feel free to bump this thread to the top in 6 months time and lets talk about how the club has moved forward in its marketing and merchandising department then! Thanks for the update Mr H.
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Post by Finnish Gas on Apr 12, 2016 11:16:49 GMT
No proper database = inefficient ticketing/merchandising + no promotional emailsOrdered my ticket for Stevenage (A) over the phone 4 hours ago. Yet again all my details were taken down (presumably by hand) and the ticket will be posted off again (no problem there). My gripe is that the club already has my details from internet orders on their database - why do I then have to give all of my details yet again over the phone? Surely my name, first line of address and post code should pull up all my details if we were running an efficient database. With respect to email promotions I have received 4 from NTFC in 12 days. The last one I received from BRFC was 8th April 2014.2016 - no promotional emails 2015 - no promotional emails 2014 - 13 promotional emails 2013 - 19 promotional emails 2012 - 6 promotional emails My emails from the club appear to have stopped when our Official Forum was closed down! Am I unique in this respect? Remnant of the old regime? Examples of promotional emails from Northampton Town: Another unfair pop at the new board who have been in place for a whole 10 weeks now, regime is certainly a term I wouldn't use to describe the new owners. Firstly there is no marketing or merchandising department and the new board did not inherit one, there is one person responsible for running the social media side of the business which falls under the marketing umbrella, and under the circumstances is doing an excellent job. The chairman has been receiving around 80 emails per day since day one, from lots of organisations offering services on several levels, he is responding accordingly to the enquiries, in some cases organisations and or individuals are being requested to meet with him to present their businesses and initiatives, it is being made clear to anyone concerned in marketing and merchandising that anyone who the club would like to work with will be contacted again in May to start the ball rolling, the chairman is doing the right thing by looking at all the different parties involved prior to making decisions about who the club are going to work with for the longer term future, it makes complete business sense. The chairman has also made the very valuable point that with the current resources at the club everything is being aimed at supporting a promotion push and the added pressures that everyone at the cub is currently under to deal with this on a day to day basis, season tickets sales are looking close to reaching the 5000 mark which is an incredible achievement given where the club was 12 months ago. Its not my place to reveal intricate details but some of the ground works being put in on the marketing front at present is impressive and could possibly be rolled out for other clubs to use. Perhaps show a little patience and business understanding that it isn't a case of walking into a building and setting up a marketing and merchandising department overnight, and maybe believing in what Wael has stated from day one about building the club brick by brick, this applies to off field activities as well as playing staff, a hell of a lot of ground has been covered in just over two months and the way in which the new owners are going about the business of building our club is professional and very refreshing, with a careful considered approach to each aspect of the business and how to improve on a daily basis. If you want to receive the club newsletter visit the website and click on newsletter, its in the header of the main site and the footer of the mobile site, feel free to bump this thread to the top in 6 months time and lets talk about how the club has moved forward in its marketing and merchandising department then! This response is like a breath of fresh air. To use my own analogy - not only are we pointing our telescope at the solar system we appear to be planning our submarine to explore the seas of Titan!
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eppinggas
Administrator
Ian Alexander
Don't care
Joined: June 2014
Posts: 8,181
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Post by eppinggas on Apr 12, 2016 11:19:17 GMT
1986gas - I don't see how you can interpret this as a "pop at the new Board". It should come under the thread of "low hanging fruit". Relatively simple things to fix that need not cost a lot of money.
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Post by falsenumber9 on Apr 12, 2016 12:02:27 GMT
No proper database = inefficient ticketing/merchandising + no promotional emailsOrdered my ticket for Stevenage (A) over the phone 4 hours ago. Yet again all my details were taken down (presumably by hand) and the ticket will be posted off again (no problem there). My gripe is that the club already has my details from internet orders on their database - why do I then have to give all of my details yet again over the phone? Surely my name, first line of address and post code should pull up all my details if we were running an efficient database. With respect to email promotions I have received 4 from NTFC in 12 days. The last one I received from BRFC was 8th April 2014.2016 - no promotional emails 2015 - no promotional emails 2014 - 13 promotional emails 2013 - 19 promotional emails 2012 - 6 promotional emails My emails from the club appear to have stopped when our Official Forum was closed down! Am I unique in this respect? Remnant of the old regime? A bit harsh.
I went into the shop at 16.24 to pay for my new season ticket and Kay was working on her own. I am not sure there are computer terminals at each desk, so it is possible that it is quicker to write down your postal details. I always find it annoying when Gasheads slag off the office staff without knowing the circumstances at that time. You would be amazed that the amount of abuse that Clair and Kay get from our own supporters on the phone. Those individuals, not yourself, are the scum of the earth and it is a shame that the office staff have to be polite to them. I wouldn't.
As regards emails. Yes I do get the occasional email. When Gasheads mention it to me about emails I suggest that they contact the office and ask what details they have listed, some have found out that an old email address is held. Having said that, I would hope that this is something that can be addressed in the future.
Clearly giving anyone abuse is out of order and shouldn't be tolerated. I have to say that one of my hopes of the new regime is that we improve our customer service however. Things like putting prices on club shop items, delivering higher levels of customer care and making supporters feel valued and not an inconvenience would be a good start. No doubt people have had different experiences of dealing with club staff though.
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Post by gasheadpirate on Apr 12, 2016 12:15:22 GMT
A bit harsh.
I went into the shop at 16.24 to pay for my new season ticket and Kay was working on her own. I am not sure there are computer terminals at each desk, so it is possible that it is quicker to write down your postal details. I always find it annoying when Gasheads slag off the office staff without knowing the circumstances at that time. You would be amazed that the amount of abuse that Clair and Kay get from our own supporters on the phone. Those individuals, not yourself, are the scum of the earth and it is a shame that the office staff have to be polite to them. I wouldn't.
As regards emails. Yes I do get the occasional email. When Gasheads mention it to me about emails I suggest that they contact the office and ask what details they have listed, some have found out that an old email address is held. Having said that, I would hope that this is something that can be addressed in the future.
Clearly giving anyone abuse is out of order and shouldn't be tolerated. I have to say that one of my hopes of the new regime is that we improve our customer service however. Things like putting prices on club shop items, delivering higher levels of customer care and making supporters feel valued and not an inconvenience would be a good start. No doubt people have had different experiences of dealing with club staff though. I have to say that Clare is brilliant and is always friendly and accommodating when I ring her for tickets etc. the staff in the club shop are always friendly when I have been in there, so no complaints from me on that score. I am sure there are better systems that can be put in place but that does not happen overnight and will take some months to come to fruition.
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Post by DudeLebowski on Apr 12, 2016 14:33:23 GMT
Clare & Kay are lovely. Always encounter this one woman though, who always seems in a right mood! Proper pissy type!
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Deleted
Joined: January 1970
Posts: 0
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Post by Deleted on Apr 12, 2016 19:22:34 GMT
1986gas - I don't see how you can interpret this as a "pop at the new Board". It should come under the thread of "low hanging fruit". Relatively simple things to fix that need not cost a lot of money. I don't think that Finnish's description of the new 'regime' being comparable to the old BoD is particularly respectful, perhaps I'm looking more into the comment than needs be. The assessment of different businesses involved in marketing and what each business can offer and how it fits in to a long term purposeful strategy is IMO not a relatively easy task, particularly if you want things to be right from the offset and furthermore having to balance marketing campaigns initially for an existing rugby ground to a state of the art new stadium. Perhaps you would prefer SH to pick a name out of the hat to sub contract the marketing strategy for the FC and let them rush into getting on with it ASAP, and insist they do the job for 'not a lot of money', personally i'm glad they are doing things purposefully and taking in fine detail along the way, one small part of my presentation was to point out to SH that the club have not been present in the community for far too long, barring the annual hospital ward visit the club are not present in the community, plans need to be considered to change this, and this is just one element of so many things that have not happened previously that other professional clubs see as normal day to day activity. Putting together every element of a marketing strategy, creating a project timeline and assessing the importance of each element and potential revenue attached to each marketing campaign really isn't a quick fix, preparation is key, so far the ground works are looking very good strategic wise. You mention low hanging fruit, IMO using resources already at the clubs disposal to further enhance the fan experience is low hanging fruit, such as live streaming of GFA Cup game this evening, the equipment and technology is already in place and is being used this evening, something I think the club should be applauded for in recognising quick wins, even though the reserves are on to a complete hiding this evening!
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Post by Finnish Gas on Apr 12, 2016 21:34:32 GMT
I don't think that Finnish's description of the new 'regime' being comparable to the old BoD is particularly respectful, perhaps I'm looking more into the comment than needs be. The point that I was trying to make re. my comment "Remnant of the old regime?" was that promotional emails stopped after the old board's decision to close the Official Forum in May 2014 following our relegation to the Conference. The old board's actions re promotional emails are therefore still having an impact as I do not receive any promotions from club like I used to. My comment was not meant to be disrespectful to the new board - it is just a reflection of a decision made by the old board. The end of my email was not very clear and I think that you have perhaps misinterpreted my point.
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Deleted
Joined: January 1970
Posts: 0
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Post by Deleted on Apr 12, 2016 22:28:41 GMT
I don't think that Finnish's description of the new 'regime' being comparable to the old BoD is particularly respectful, perhaps I'm looking more into the comment than needs be. The point that I was trying to make re. my comment "Remnant of the old regime?" was that promotional emails stopped after the old board's decision to close the Official Forum in May 2014 following our relegation to the Conference. The old board's actions re promotional emails are therefore still having an impact as I do not receive any promotions from club like I used to. My comment was not meant to be disrespectful to the new board - it is just a reflection of a decision made by the old board. The end of my email was not very clear and I think that you have perhaps misinterpreted my point. My misunderstanding Finnish, I see what you mean now, good things will develop consistently as they have done since Wael walked into the building, I'm a fan of his philosophy of brick by brick approach, every week there seems to be practical changes been put in place using the 'low hanging fruit theory'. It would be interesting to work out why you are no longer receiving club e-mails, my only guess would be a possible past data migration issue and some details were lost in transit perhaps, easily achieved if certain software is used, who knows its only guess work on my part. I would like to see a more simplified version of the newsletter, the evening post removed in the header of the newsletter and replaced with a business that bids highest offer, changing on a monthly basis, a good way to bring small businesses to a greater audience, current social media potential reach is circa 93,000 (constantly rising) followers across several social media channels giving businesses some serious publicity sewn into your Facebook's and Twitter's of the world. As previously stated lets bump this thread in 6 months and see where we are then, plenty of reason to believe that once the last ball of the season has been kicked then the off the pitch activities will begin to ramp up, working to a level preparing for a new stadium and the experience and knowledge required to sell the new stadium to its fullest potential, keep the faith fella and enjoy the journey!
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LincsBlue
Predictions League
Joined: May 2014
Posts: 685
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Post by LincsBlue on Apr 12, 2016 22:37:25 GMT
The club can't keep your card details on file because of data protection laws, but if you use Chrome then your browser gives you the option of saving all that information anyway. The company I work for keep peoples card details...with their permission of course.....however staff can only see the last 4 digits and expiry date
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Bridgeman
Alfie Biggs
Joined: May 2014
Posts: 3,549
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Post by Bridgeman on Apr 12, 2016 23:26:51 GMT
The point that I was trying to make re. my comment "Remnant of the old regime?" was that promotional emails stopped after the old board's decision to close the Official Forum in May 2014 following our relegation to the Conference. The old board's actions re promotional emails are therefore still having an impact as I do not receive any promotions from club like I used to. My comment was not meant to be disrespectful to the new board - it is just a reflection of a decision made by the old board. The end of my email was not very clear and I think that you have perhaps misinterpreted my point. My misunderstanding Finnish, I see what you mean now, good things will develop consistently as they have done since Wael walked into the building, I'm a fan of his philosophy of brick by brick approach, every week there seems to be practical changes been put in place using the 'low hanging fruit theory'. It would be interesting to work out why you are no longer receiving club e-mails, my only guess would be a possible past data migration issue and some details were lost in transit perhaps, easily achieved if certain software is used, who knows its only guess work on my part. I would like to see a more simplified version of the newsletter, the evening post removed in the header of the newsletter and replaced with a business that bids highest offer, changing on a monthly basis, a good way to bring small businesses to a greater audience, current social media potential reach is circa 93,000 (constantly rising) followers across several social media channels giving businesses some serious publicity sewn into your Facebook's and Twitter's of the world. As previously stated lets bump this thread in 6 months and see where we are then, plenty of reason to believe that once the last ball of the season has been kicked then the off the pitch activities will begin to ramp up, working to a level preparing for a new stadium and the experience and knowledge required to sell the new stadium to its fullest potential, keep the faith fella and enjoy the journey! Boy oh boy, have I just loved reading your last few posts on this thread. I was jokingly going to comment "are you the new boards new PR man", but that would be totally inappropriate to accuse you of that now. I was quite surprised by your comment about our lack of or non-existence involvement within the community, have you spoken to Ken Masters recently, at one question and answer session he went on so long about what he was doing in the community people were starting to jeer him and still he insisted in carrying on.
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LincsBlue
Predictions League
Joined: May 2014
Posts: 685
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Post by LincsBlue on Apr 13, 2016 17:49:27 GMT
Hey, if it's a long list, it's a long lst!
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Deleted
Joined: January 1970
Posts: 0
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Post by Deleted on Apr 13, 2016 20:08:29 GMT
My misunderstanding Finnish, I see what you mean now, good things will develop consistently as they have done since Wael walked into the building, I'm a fan of his philosophy of brick by brick approach, every week there seems to be practical changes been put in place using the 'low hanging fruit theory'. It would be interesting to work out why you are no longer receiving club e-mails, my only guess would be a possible past data migration issue and some details were lost in transit perhaps, easily achieved if certain software is used, who knows its only guess work on my part. I would like to see a more simplified version of the newsletter, the evening post removed in the header of the newsletter and replaced with a business that bids highest offer, changing on a monthly basis, a good way to bring small businesses to a greater audience, current social media potential reach is circa 93,000 (constantly rising) followers across several social media channels giving businesses some serious publicity sewn into your Facebook's and Twitter's of the world. As previously stated lets bump this thread in 6 months and see where we are then, plenty of reason to believe that once the last ball of the season has been kicked then the off the pitch activities will begin to ramp up, working to a level preparing for a new stadium and the experience and knowledge required to sell the new stadium to its fullest potential, keep the faith fella and enjoy the journey! Boy oh boy, have I just loved reading your last few posts on this thread. I was jokingly going to comment "are you the new boards new PR man", but that would be totally inappropriate to accuse you of that now. I was quite surprised by your comment about our lack of or non-existence involvement within the community, have you spoken to Ken Masters recently, at one question and answer session he went on so long about what he was doing in the community people were starting to jeer him and still he insisted in carrying on. No not the PR machine Bridgeman, I just have lots of optimism and belief in our new owners, IMO he has every reason to make things work here and little to gain by treating the club like a part time hobby. Forgot all about Ken in the community, thoughts put to Steve Hamer was that the players don't visit schools or local clubs in the way they used to, I live close to Thornbury and it irks that the summer football camps at the leisure centre are run by Bristol Sport, that, IMO should be our young players in there during the summer giving out free tickets to the kids for the up and coming season, it just doesn't seem to happen like it used to, when we were at school Ollie and Tim Carter came along to have a kick about, some kids don't forget these moments and IMO it makes a difference.
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