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Post by Finnish Gas on Apr 11, 2016 19:54:55 GMT
No proper database = inefficient ticketing/merchandising + no promotional emailsOrdered my ticket for Stevenage (A) over the phone 4 hours ago. Yet again all my details were taken down (presumably by hand) and the ticket will be posted off again (no problem there). My gripe is that the club already has my details from internet orders on their database - why do I then have to give all of my details yet again over the phone? Surely my name, first line of address and post code should pull up all my details if we were running an efficient database. With respect to email promotions I have received 4 from NTFC in 12 days. The last one I received from BRFC was 8th April 2014.2016 - no promotional emails 2015 - no promotional emails 2014 - 13 promotional emails 2013 - 19 promotional emails 2012 - 6 promotional emails
My emails from the club appear to have stopped when our Official Forum was closed down! Am I unique in this respect? Remnant of the old regime? Examples of promotional emails from Northampton Town:  
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bs14gas
Robin. S. Layer
Joined: May 2014
Posts: 462 
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Post by bs14gas on Apr 11, 2016 20:00:47 GMT
I have never had an e-mail from the club, although in their defence I have only been a supporter for 41 years!
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harrybuckle
Always look on the bright side
Joined: May 2014
Posts: 5,429
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Post by harrybuckle on Apr 11, 2016 20:17:13 GMT
I get enough promotional emails cant cope with others to be honest.
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The Gas
Joined: May 2014
Posts: 484
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Post by The Gas on Apr 11, 2016 20:18:05 GMT
No proper database = inefficient ticketing/merchandising + no promotional emailsOrdered my ticket for Stevenage (A) over the phone 4 hours ago. Yet again all my details were taken down (presumably by hand) and the ticket will be posted off again (no problem there). My gripe is that the club already has my details from internet orders on their database - why do I then have to give all of my details yet again over the phone? Surely my name, first line of address and post code should pull up all my details if we were running an efficient database. With respect to email promotions I have received 4 from NTFC in 12 days. The last one I received from BRFC was 8th April 2014.2016 - no promotional emails 2015 - no promotional emails 2014 - 13 promotional emails 2013 - 19 promotional emails 2012 - 6 promotional emails
My emails from the club appear to have stopped when our Official Forum was closed down! Am I unique in this respect? Remnant of the old regime? A bit harsh.
I went into the shop at 16.24 to pay for my new season ticket and Kay was working on her own. I am not sure there are computer terminals at each desk, so it is possible that it is quicker to write down your postal details. I always find it annoying when Gasheads slag off the office staff without knowing the circumstances at that time. You would be amazed that the amount of abuse that Clair and Kay get from our own supporters on the phone. Those individuals, not yourself, are the scum of the earth and it is a shame that the office staff have to be polite to them. I wouldn't.
As regards emails. Yes I do get the occasional email. When Gasheads mention it to me about emails I suggest that they contact the office and ask what details they have listed, some have found out that an old email address is held. Having said that, I would hope that this is something that can be addressed in the future.
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Deleted
Joined: January 1970
Posts: 0
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Post by Deleted on Apr 11, 2016 20:20:23 GMT
I don't want emails from Bristol Rovers, much less from Northampton!
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bs14gas
Robin. S. Layer
Joined: May 2014
Posts: 462
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Post by bs14gas on Apr 11, 2016 20:38:37 GMT
No proper database = inefficient ticketing/merchandising + no promotional emailsOrdered my ticket for Stevenage (A) over the phone 4 hours ago. Yet again all my details were taken down (presumably by hand) and the ticket will be posted off again (no problem there). My gripe is that the club already has my details from internet orders on their database - why do I then have to give all of my details yet again over the phone? Surely my name, first line of address and post code should pull up all my details if we were running an efficient database. With respect to email promotions I have received 4 from NTFC in 12 days. The last one I received from BRFC was 8th April 2014.2016 - no promotional emails 2015 - no promotional emails 2014 - 13 promotional emails 2013 - 19 promotional emails 2012 - 6 promotional emails
My emails from the club appear to have stopped when our Official Forum was closed down! Am I unique in this respect? Remnant of the old regime? A bit harsh.
I went into the shop at 16.24 to pay for my new season ticket and Kay was working on her own. I am not sure there are computer terminals at each desk, so it is possible that it is quicker to write down your postal details. I always find it annoying when Gasheads slag off the office staff without knowing the circumstances at that time. You would be amazed that the amount of abuse that Clair and Kay get from our own supporters on the phone. Those individuals, not yourself, are the scum of the earth and it is a shame that the office staff have to be polite to them. I wouldn't.
As regards emails. Yes I do get the occasional email. When Gasheads mention it to me about emails I suggest that they contact the office and ask what details they have listed, some have found out that an old email address is held. Having said that, I would hope that this is something that can be addressed in the future.
Certainly no criticism of the staff from me. I think the point being made is that marketing the club, offers, season tickets etc... Should be hitting all gas heads by e-mail and maximising revenue. |
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Bridgeman
Alfie Biggs
Joined: May 2014
Posts: 3,549
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Post by Bridgeman on Apr 11, 2016 20:45:23 GMT
I get an e-mail from the club every week with details of games and tickets available and other news.
I am a member of the Supporters Club so not sure if that makes a difference ?
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Post by CountyGroundHotel on Apr 11, 2016 22:03:59 GMT
I get an e-mail from the club every week with details of games and tickets available and other news. I am a member of the Supporters Club so not sure if that makes a difference ? I can't remember a time when I didn't get a regular email from the club. Was only a SC member for last season so I could vote for Rod in the supporters directors election so have been receiving them a long time before that. |
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Post by DudeLebowski on Apr 11, 2016 23:28:41 GMT
Bit OTT from the OP.
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strung out
Administrator
Paul Hardyman
Joined: May 2014
Posts: 758
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Post by strung out on Apr 12, 2016 6:11:10 GMT
I thought everyone ticked the box saying they didn't want to be contacted.
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Bridgeman
Alfie Biggs
Joined: May 2014
Posts: 3,549
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Post by Bridgeman on Apr 12, 2016 6:16:35 GMT
I get an e-mail from the club every week with details of games and tickets available and other news. I am a member of the Supporters Club so not sure if that makes a difference ? I can't remember a time when I didn't get a regular email from the club. Was only a SC member for last season so I could vote for Rod in the supporters directors election so have been receiving them a long time before that. Perhaps we're the special ones  |
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Igitur
Joined: June 2014
Posts: 2,294
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Post by Igitur on Apr 12, 2016 6:46:04 GMT
I get the emails too, they are a bundle of all the Rovers' news from the official website for that week which I have already read, but it's an effort to communicate at least.
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Peter Parker
Global Moderator
Richard Walker
You have been sentenced to DELETION!
Joined: May 2014
Posts: 4,920
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Post by Peter Parker on Apr 12, 2016 7:11:15 GMT
depending on what you do you will have given the club you e-mail.
I get a weekly mail shot from the club which is a round up of the news on the website
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eppinggas
Administrator
Ian Alexander
Don't care
Joined: June 2014
Posts: 8,181
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Post by eppinggas on Apr 12, 2016 8:07:45 GMT
I get e-mails. A bit frustrating I have to fill out all my personal and card details every time I order on-line. It can't be that difficult to store details so that you can put through a quick order. Bit of low-hanging fruit? Also I have to say it is getting increasingly difficult getting through on the phone. We're hiring a lot of professionals at the top - but we definitely need a few more workers on the ground. To have a business where it's hard to get through and spend your money is bit bizarre. Obviously no-one should be rude to office staff. However if you can't get to the shop in person - the phone process can can be a very frustrating experience.
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Post by fanatical on Apr 12, 2016 8:41:14 GMT
It is easy to be critical but what is raised has been wrong for a long long time and is why so many say our Club has been badly run - give the new guys a chance they have only been here a short time.
I have belief that things will change - why? - because they are actually talking to us which has not happened under the old regime.
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Post by Finnish Gas on Apr 12, 2016 8:41:52 GMT
A bit harsh.
I went into the shop at 16.24 to pay for my new season ticket and Kay was working on her own. I am not sure there are computer terminals at each desk, so it is possible that it is quicker to write down your postal details. I always find it annoying when Gasheads slag off the office staff without knowing the circumstances at that time. You would be amazed that the amount of abuse that Clair and Kay get from our own supporters on the phone. Those individuals, not yourself, are the scum of the earth and it is a shame that the office staff have to be polite to them. I wouldn't.
As regards emails. Yes I do get the occasional email. When Gasheads mention it to me about emails I suggest that they contact the office and ask what details they have listed, some have found out that an old email address is held. Having said that, I would hope that this is something that can be addressed in the future.
Certainly no criticism of the staff from me. I think the point being made is that marketing the club, offers, season tickets etc... Should be hitting all gas heads by e-mail and maximising revenue. I started this post to try to highlight some inefficiencies in our marketing system. This was not in any way meant to denegrade the kindness of our existing staff who I have always found to be most helpful when ordering tickets. As regards fans being abusive to office staff that is not on. Whether we like them or not maintaining accurate databases and sending out slick promotional marketing emails are part and parcel of running an efficient business enterprise. Northampton Town FC appear to be very strong with their marketing. What are the **** to the south of the river doing with their marketing? Example of follow-up email from Northampton Town:  |
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Post by Foran for England on Apr 12, 2016 8:46:06 GMT
The club can't keep your card details on file because of data protection laws, but if you use Chrome then your browser gives you the option of saving all that information anyway.
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Igitur
Joined: June 2014
Posts: 2,294
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Post by Igitur on Apr 12, 2016 9:01:52 GMT
Certainly no criticism of the staff from me. I think the point being made is that marketing the club, offers, season tickets etc... Should be hitting all gas heads by e-mail and maximising revenue. I started this post to try to highlight some inefficiencies in our marketing system. This was not in any way meant to denegrade the kindness of our existing staff who I have always found to be most helpful when ordering tickets. As regards fans being abusive to office staff that is not on. Whether we like them or not maintaining accurate databases and sending out slick promotional marketing emails are part and parcel of running an efficient business enterprise. Northampton Town FC appear to be very strong with their marketing. What are the **** to the south of the river doing with their marketing? Sitting in the Northampton bar on Saturday, some guys were comparing the bars and nearby pubs with us. One said Rovers have better and larger bars than NTFC in the outer part of the ground, (the Supporters and The Bristol Room), and had been in both (not with colours) and the surrounding pubs were great. Yes marketing emails are good, but can become annoying when overdone, however with a few clicks you can find Rovers info on the web. The OS and BRFC and BRSC Twitter feeds are improving. |
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Post by manchestergas on Apr 12, 2016 9:06:13 GMT
The club can't keep your card details on file because of data protection laws, but if you use Chrome then your browser gives you the option of saving all that information anyway. Not sure that is right Foran. I dont think its against the Data Protection Act to store someones credit card details, they just have to be secure, the consumer consents and not used beyond that consent. I am not an expert in this area of the law so I may be wrong, but thats my understanding. |
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Post by manchestergas on Apr 12, 2016 9:07:21 GMT
I started this post to try to highlight some inefficiencies in our marketing system. This was not in any way meant to denegrade the kindness of our existing staff who I have always found to be most helpful when ordering tickets. As regards fans being abusive to office staff that is not on. Whether we like them or not maintaining accurate databases and sending out slick promotional marketing emails are part and parcel of running an efficient business enterprise. Northampton Town FC appear to be very strong with their marketing. What are the **** to the south of the river doing with their marketing? Sitting in the Northampton bar on Saturday, some guys were comparing the bars and nearby pubs with us. One said Rovers have better and larger bars than NTFC in the outer part of the ground, (the Supporters and The Bristol Room), and had been in both (not with colours) and the surrounding pubs were great. Yes marketing emails are good, but can become annoying when overdone, however with a few clicks you can find Rovers info on the web. The OS and BRFC and BRSC Twitter feeds are improving. The Twitter feed now from the club is excellent. It seems to have improved markedly over the last six months. |
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